Grievance Redressal Policy

At Capri Global Housing Finance Ltd, we believe in providing the best of services to our customers. It is our endeavour to provide customers with easy access to information, products, and services, as well as the means to get their grievances redressed within the defined TAT. For any service-related issue including obtaining documents or in case of any complaint & grievance, the borrower may communicate in writing, orally, electronically through e-mail, website, telephone modes given below. The Borrower may contact our Office through any of the following channels.

Step 1:

  • By telephonic communication with our Call Centre at 1800-102-102-1 (toll free) between 10:-00am - 5:-00pm from Monday to Friday (Except Public Holidays).
  • By way of e-mail:- carehl@caprihomeloans.com
  • By way of written letter addressed to Customer Service - Home Loans, Capri Global Housing Finance Limited, 502, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel, Mumbai 400013.
  • By way of visiting the nearest Capri Global Housing Finance Ltd. service branch and submit your complaints/grievance in Complaint Register maintained at our branches from Monday to Friday (Except Public Holidays) during the working hours from 10:00 A.M to 5:00 P.M.

We will respond to your complaint within 15 working days.

Step 2:

In case you don't receive any response within 15 working days or if you are not satisfied with the resolution to your query/concern, you can write, mail, fax or call to the Nodal Officer of the company :-

Customer grievance redressal / nodal officer

Harish Agrawal

Head of Compliance

502, Tower – A, Peninsula Business Park,
Senapati Bapat Marg, Lower Parel,
Mumbai – 400013
Tel: +91-22-40888100
Fax: +91-22- 40888170
Email ID: harishagrawal@caprihomeloans.com

After examining the matter, we shall send the customer our final response or explain why it needs more time to respond and shall endeavour to do so within 15 working days.

Step 3:

ln case the complainant is dissatisfied with the response received from CGHFL or where no response is received, the complainant may directly approach the regulatory authority of Housing Finance Companies, National Housing Bank for redressal of your complaints at below address:

National Housing Bank

Department of Regulation and Supervision,

(Complaint Redressal Cell)

4th Floor, Core- 5A, India Habitat Centre,
Lodhi Road, New Delhi- 110 003

The complainant can also approach the Complaint Redressal Cell in online mode by lodging its complaint at the link https://grids.nhbonline.org.in.

About Us

Affordable Home Ownership for Every Deserving Indian.

Every unbanked, underserved and unserved Indian should have the right to home ownersh

Read more>
Get in touch

Call Now:18001021021

Customer Care and Service Request carehl@caprihomeloans.com

Copyright © 2021, Capri Global Home Loans Limited. All rights reserved.