Grievance Redressal Policy
At Capri Global Housing Finance Ltd, we believe in providing the best of services to our customers. It is our endeavour to provide customers with easy access to information, products, and services, as well as the means to get their grievances redressed within the defined TAT. For any service-related issue including obtaining documents or in case of any complaint & grievance, the borrower may communicate in writing, orally, electronically through e-mail, website, telephone modes given below. The Borrower may contact our Office through any of the following channels.
We will respond to your complaint within 15 working days.
In case you don't receive any response within 15 working days or if you are not satisfied with the resolution to your query/concern, you can write, mail, fax or call to the Nodal Officer of the company :-
Head of Compliance
502, Tower – A, Peninsula Business Park,
Senapati Bapat Marg, Lower Parel,
Mumbai – 400013
Fax: +91-22- 40888170
Email ID: firstname.lastname@example.org
After examining the matter, we shall send the customer our final response or explain why it needs more time to respond and shall endeavour to do so within 15 working days.
ln case the complainant is dissatisfied with the response received from CGHFL or where no response is received, the complainant may directly approach the regulatory authority of Housing Finance Companies, National Housing Bank for redressal of your complaints at below address:
Department of Regulation and Supervision,
(Complaint Redressal Cell)
4th Floor, Core- 5A, India Habitat Centre,
Lodhi Road, New Delhi- 110 003
The complainant can also approach the Complaint Redressal Cell in online mode by lodging its complaint at the link https://grids.nhbonline.org.in.